jackw1955's profile

Visitor

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5 Messages

Thursday, August 14th, 2025

Remote won’t pair with Samsung tv

I can’t get the volume or power off buttons to work on my xr15 remote. I’ve tried following the setup multiple times. None of the codes work. I tried resetting remote. That didn’t work either. I’ve had this problem since I got my tv a couple years ago. The odd thing is it started working a couple weeks ago for the first time. Then this past weekend it stopped working again. I tried setting it up again but nothing seems to work 

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Official Employee

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2K Messages

4 hours ago

 

jackw1955 Good afternoon! I'm sorry to hear your remote isn't working properly. That can be super frustrating when you are trying to enjoy your services. We did have a ticket issued a few days ago, that has since been resolved. Looks like you tried all the troubleshooting. I can  assist you in getting a new remote, or you can pick one up at your local Xfinity Service Center, https://www.xfinity.com/local/store . What will work best for you? 

 

(edited)

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