1 Message

Sunday, May 28th, 2023 5:14 PM


Remote will not allow for TV play from paused spot. It goes to live TV when I select play from pause after pausing live TV.e TV.

My remote will no longer allow me to pause live TV in a way that I  can watch from where I  pause it.  When I select play, it quickly jumps forward to live TV, and I  lose everything I  wanted to watch from the pause point until I  get back to a watching TV position.   My remote will no longer allow for rewind, so I  have no way to see my TV content unless I  remain glued to the TV.   When I  record, the content is saved, and the remote works properly in pause, rewind, and fast forward modes.  I would like you to reverse charges on this so called voice remote, and offer me the maximum dvr recording option at no charge.  By the looks of the comments from many other customers, you hopefully have a refined answer for this problem.  I'm listening!

Problem Solver


322 Messages

1 year ago

@user_b27d65 Thank you for reaching out to us, sorry to hear that you are having issues with pausing and resuming on your cable box. We can look into this situation and help find a resolution. If you could please send a direct message with your name and complete service address, we can then assist. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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