Remote Unpairs Daily and Log-Ins to Third Party Apps are reset

Thank you for taking the time to reach out. Please send us a direct message, we will be happy to help you. Thanks! 

XfinityRuben, you're name is not in the list of individuals that can receive direct messages.  Is there someone else I should contact?

@user_5588ec Ah, we'll post the steps below for future use. If the box is not saving your preferences, there is something wrong with the memory. It's best to get a new box asap, you can pick one up for free at a local store or have us ship you one through UPS and billed to your account. If you want to troubleshoot the memory before doing so, you can follow the steps on here to clear the cache and memory on the box. It will have you log in to everything again, but should stick if it's the resolution. If not swap it out for one that will save the preferences successfully. Use our store locator here to find a store near you. 

To send messages when directed, please send a message with your full name and complete service address to “Xfinity Support”. Do so by clicking on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
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