Visitor
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1 Message
Remote stuck “scanning for devices”
New voice remote. The remote has paired with all the cable box functions but not the tv on/off or volume control. The system gets stuck in “scanning for devices”. Voice button makes no sound when pressed.
I’ve rebooted the box and TV, reset the remote, and attempted to pair multiple times. I’ve tried with multiple voice remotes. I can never get past this message to successfully pair the voice remotes with my TV.
MikeB39A
Problem Solver
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673 Messages
1 day ago
Batteries?
If your Xfinity voice remote is paired with the cable box but not the TV's on/off and volume controls,
you likely need to re-pair the remote with your TV. (I know you did this but are batteries ok?)
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