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user_caec73
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5 Messages

Saturday, April 2nd, 2022

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Remote Slow to respond

X1 Cable box very slow to respond to remote, and always have to talk into  voice remote twice to respond.

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3 years ago

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user_6cd398

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10 Messages

3 years ago

I assume that you have checked that batteries in the remote?

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XfinitySara

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1.9K Messages

3 years ago

Hello, @user_caec73! Thanks for bringing your equipment concerns to the community for assistance. I'm seeing your comments on other user posts as well, and I appreciate the steps you've taken so far to troubleshoot the delayed response between your remote and TV Box. This is definitely something we'd like to address, and I'm more than happy to help however I can! Have you checked the remote's battery life as one commenter suggested?

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user_caec73

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5 Messages

3 years ago

Yes I have, it was a brand new remote with energizer batteries. It turned out there was a issue in my area that has now been resolved. It did correct the voice remote function. But it is still slow in changing channels, and connecting to 3rd party apps. It's only a problem with X1 box, no problem on other TV's w/small cable box.

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XfinitySara

Official Employee

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1.9K Messages

Thank you so much for those details, @user_caec73! I'm glad the known issue was resolved, but am still curious about the continued delay on the X1 TV Box. What other troubleshooting have you attempted for that box in particular?

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3 years ago

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user_caec73

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5 Messages

Restarted box, by removing power plug, no change. Have done a refresh no change. This new X1 box is terrible. The older box was so much better. 

3 years ago

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CCKimberly1

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Will you please send our team a direct message with your full name and full address?
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I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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