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Visitor

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2 Messages

Thu, Jul 22, 2021 8:55 PM

Remote setup on new x1 box

Received a new x1 box and remote for our bedroom tv that was needed for new features however when trying to setup remote to control volume and power it gets stuck on scanning for devices.  Tried resetting everything but no luck.  Any fixes out there for this issue?

Responses

Official Employee

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196 Messages

2 m ago

Hey @user_194dc4! Thank you for reaching out to us here on our Forums platform. I hope this finds you well. I am sorry that you are having issues with getting your remote paired to your new x1 box. Please follow the steps at https://comca.st/2V4VJl8 to see if this takes care of it for you.

 

If you still need further assistance, please reach out here. Enjoy your new box, thank you for being a part of the Comcast family. 😊

Visitor

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2 Messages

@XfinitySelena 

Thanks, was able to get working by holding the xfinity and mute button for 5 seconds and then entering code for Samsung tv!

Official Employee

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220 Messages

Thank you for the update and sharing your solution for others in the community, @user_194dc4 ! If you ever have any further questions or concerns, please don't hesitate to reach out. We appreciate your loyalty to Comcast. 

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