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Dglen68
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Thursday, April 30th, 2026 12:59 AM

Remote replacement

Need X1 replacement remote control pad and arrows and Xfinity button are not working. Channel volume and power buttons do work it is just the center of the remote not responding

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11 days ago

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BruceW

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11 days ago

... remote control pad and arrows and Xfinity button are not working. ...

Keep in mind that a "remote" problem might be caused by the remote not sending the correct signals, OR by the device receiving the signals not processing them correctly. With that in mind, some "first aid" suggestions:

  1. Unplugging the cable box for a minute or so to reset it
  2. Changing the batteries in the remote 
  3. Replacing the remote
  4. Replacing the box

Consider getting another remote so you have a spare. Test the spare to make sure it's working, then remove the batteries (so they don't drain and cause corrosion), and maybe store it with a copy of the programming instructions from https://www.xfinity.com/support/articles/programming-your-xfinity-remote.

If you need to replace the remote, see https://www.xfinity.com/support/articles/lost-or-broken-remote-controls 

Also: When using a remote to control an X1 cable box:

  1. The remote sends a signal to the box
  2. The box uses an internal modem to send that signal to a server at Comcast and ask for instructions
  3. The server at Comcast decides how the box should respond and sends back commands and data
  4. The box receives the commands and data and does as instructed

      This chain has many links and if any them are weak or broken, the response to signals from the remote is sluggish, or fails completely. When that happens, if changing the batteries and rebooting the cable box does not correct the problem, you may need to check the coax (or fiber) line and connections.

      If the remote still doesn't work properly, you'll probably need to ask Comcast/Xfinity to send out a premise tech to troubleshoot the problem. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast/Xfinity originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you happen to have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.

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