Remote pairing - Zvox

@XfinityBenjaminM​ 

Thanks for your help, but unfortunately it didn't work.  For clarity, I'm working with the XR11 model remote.  When I pressed Mute/Xfinity buttons, there was no response from the remote LED, green or red. 
My prior attempts were 1. Follow onscreen instructions under the "remote pairing/pair your audio receiver" section; I navigated to Zvox, and that's where I got the "unfortunately....try back later message".    2. Second try was to ignore any onscreen instructions and simply used the remote setup button.  When I forced the code 33913, remote accepted the code, but as I wrote earlier, all other functions were deactivated.  

Is there a way to access the audio receiver section and change that code to respond to the Zvox without changing the TV pairing codes? 

(If you got my DM with this same info, please disregard this message)   

Thanks again for helping.   

This link https://www.xfinity.com/support/articles/programming-your-xfinity-remote has great information on how to pair your remote to your audio device, if you just say “pair my remote” it should be bring you to the section for your audio device as if it’s already paired to your tv & cable box it will notify you your tv is already paired then take to you the audio device screen 

@sxklaw Have you tried the pairing steps previously provided on this post? Are you receiving any error messages or codes?