Remote Pairing Issues

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@LindaK59 wrote:

Our TV has a message that says "Remote not working?", and we can't get the remote that we've been using with the TV to pair with the TV (even after a reset of the box & putting the remote back to factory settings before trying to pair them again). With that being said, the remote has no problems pairing with a different TV that also has Xfinity. Also, the remote we use with the other TV is also having issues pairing with the first TV. We're assuming the issue isn't with the remotes?

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screen shot? Don't believe the X1 system has such an error message. which remote were you using (TV's? Xfinity?). Did you try using the TV remote?

Here's what the box looks like, as well as the message on the TV.

 

 

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@LindaK59 wrote:

Here's what the box looks like, as well as the message on the TV.

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turn on the TV and put the input on cable TV.  hold the remote for the set top box and press both the Xfinity button and the mute button and the same time holding them both down until the red LED on the remote turns to green. The TV should then show a 3 digit number that is unique for that set top box. key in those numbers. after a few moments press the Xfinity button, does the remote's LED blink green or red?

That screen is shown during activation. are you still having issues? Did you try resetting the remote and ensure your pointing the remote directly at the front of the box. Also was this an already activated device?

Pairing the remote with the tv controls volume and power. That is the last step in the activation flow.