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user_0bedmt
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Monday, June 22nd, 2026 3:46 PM

Remote Not Working

My remote works to power on and off my device, change input, and change volume. All arrow pad functions are not working. I have unplugged my cable box and restarted but that did not help. I tried repairing my remote and that was unsuccessful as well. What are my next steps? Do I need a new remote?

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1 hour ago

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XfinityBenjaminM

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3.1K Messages

4 hours ago

 

user_0bedmt Hi there! Thank you for reaching out to us here on our Community Forum. We appreciate you sharing some details on the troubleshooting you've done so far! Do you recall if the batteries in the home have been changed recently? If you do need a remote, you can either pick one up at the Xfinity Store completely free, or we can ship one to you, but there would be a small shipping fee.

 

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user_0bedmt

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2 Messages

The batteries are working.

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4 hours ago

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XfinityBenjaminM

Official Employee

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3.1K Messages

 

user_0bedmt Hmm, it sounds like you may need to have it replaced. If you want to visit the nearest Xfinity Store to pick up a remote, you can visit our ;Xfinity Store Locator just enter your ZIP Code to find the closest location. Otherwise, if you would like to have a remote shipped, please let us know.

 

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4 hours ago

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EG

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118.6K Messages

1 hour ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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