remote not working?
For the past year or so, I have been able to use my X1 box and Xfinity and Sony remotes to control streaming and cable services. Today the message (attached) appeared and I am unable to continue past the message with any remote. To this point I have:
* changed all batteries
* tried moving much closer to the box (less than 12" away)
* unplugged box and tv for 2 minutes
* reset both the system and the box via the app
* got a new remote from xfinity (no difference)
I can, using the Sony remote, navigate other things on the tv (setup, streaming, etc), which tells me its the box and not the TV. Any suggestions?