John1645's profile

Regular Visitor

 • 

3 Messages

Tue, Dec 15, 2020 3:00 PM

Remote not working

Changed batteries, but nothing lights up, does nothing

Responses

Rustyben

Expert

 • 

24K Messages

6 m ago


@John1645 wrote:
Changed batteries, but nothing lights up, does nothing

did you notice the direction that the battery illustration where the batteries go? it shows the positive and negative ends. most likely is that one or both are pointed in the wrong direction. 

Official Employee

 • 

6.7K Messages

6 m ago

Hello Chrisdup. Thanks for visiting and posting on our Forum. If you need help ordering a new remote, I can help. Simply send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

Regular Visitor

 • 

3 Messages

6 m ago

Yes, batteries are installed correctly. Nothing happens when I push any button. Nothing lights up. I have confirmed that the batteries are good.

Official Employee

 • 

6.7K Messages

6 m ago

Thanks for confirming you checked the batteries. Please reach out if you need help replacing that remote. 

Regular Visitor

 • 

3 Messages

6 m ago

Yes, I would like to replace it. Can you help me with that?

Official Employee

 • 

6.7K Messages

6 m ago

Yes I can in fact. I can help order a new one for you, and have it shipped to your house. If you'd like me to help you with this, I will need to gain access to your account. If you want help, send me a private message and include your full name and service address. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.

Please don't share your personal information on the public Forum. 🙂 

New to the Community?

Start Here