Visitor
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4 Messages
remote not working every morning
Just got new cable box and samsung qn9a tv 4 days ago. Since then the remote is not working in the morning, reload and things are fine for the day.
Turn off/on change channels voice, everything works great. In the morning I get the message Remote not working? Continue. At this point I have to reload to get things working again. Whats wrong here?
XfinityJamesC
Official Employee
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2.1K Messages
3 years ago
Greetings, @user_8c1dc0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new cable box, but you have definitely come to the right place for assistance.
Can you please tell me a little more about the error message you are seeing? As far as you know, is it coming from the X1 system, or the TV itself? Are there any "error" codes displayed along with it, or just the aforementioned "Continue" button? Does hitting continue cause your system to reload, or does the error just keep recurring until you reload the system?
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