Remote no longer controls the volume and when I turn the TV off it says to hit the source button. I don't have a source button

How to get the volume to work? I do not have a a&d button on my volume. It's Xfinity stream

Responses

XfinityKassie

Official Employee

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1.4K Messages

2 months ago

user_e7a4c6 Hello, and Happy Wednesday! Thank you for reaching out to our Community Forums Support for your remote. I'd be happy to help you get this ironed out today. To begin, can you please share which remote you have, and what model of TV you have?

https://www.xfinity.com/support/remotes

0

BIslander

Problem Solver

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404 Messages

2 months ago

Sounds like the remote is no longer paired to your TV. You can re-pair it in Settings/Remote Settings.

0

X1

user_e7a4c6

Remote no longer controls the volume and when I turn the TV off it says to hit the source button. I don't have a source button

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XfinityKassie

BIslander

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