remote low battery warning

Yesterday my X1 box reported that my remote batteries are low. The Remote Settings screen says 26%.

I charged another set of batteries and replaced them, but it still shows the same level. I replaced them with an unused set of batteries, still 26%.

There was a similar thread from a year ago where one of the suggestions was to reset the X1 box. I tried that, but no help.

The remote is an XR15 with firmware version 2.2.34. Could it be a problem with the remote itself?

Responses

Accepted Solution

XfinityBradM

Official Employee

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655 Messages

7 months ago

@Barmar It could definitely be the remote itself if you've tried other batteries and resetting the cable box. Another troubleshooting step is to factory reset the remote and pair it back to the cable box. We offer free replacements at your local Xfinity Store or we can ship a replacement out for a small, one-time fee.

4

0

Barmar

Gold Problem Solver

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15.9K Messages

I reset the remote, now it says 41% for all batteries I install. I'll try replacing the remote.

7 months ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

Barmar Ok, are you going to pick one up at the Xfinity Store in your area or would you like one shipped? There will be a one-time fee for shipping if you go that route. If you need one shipped, please send us a Direct Message with your full name and address when you have a moment. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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7 months ago

0

Barmar

Gold Problem Solver

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15.9K Messages

I went to the Xfinity Store. The new remote shows 100% for the non-rechargeable batteries that came with it. When I put in the rechargeables that I usually use, the levels vary between 54% and 68%. So the rechargeables may be getting old and not charging fully, but there did seem to be a problem with the old remote that it was saying 26%.

7 months ago

0

XfinityBenjaminM

Official Employee

•

1.6K Messages

Barmar That could be a possibility. If you prefer we ship one out to you, please send us a DM. We'll check and see if there will be a charge for shipping or if we can get one to you at no cost.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

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Barmar

remote low battery warning

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