Visitor
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1 Message
Remote loses pairing to box
Xfinity was just hooked up this week in our new home and every time I turn the tv on, I have to pair my remote to the box/tv. What’s the deal??
Visitor
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1 Message
Xfinity was just hooked up this week in our new home and every time I turn the tv on, I have to pair my remote to the box/tv. What’s the deal??
CCChristian
Contributor
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127 Messages
3 years ago
Hello @user_4583f6 thank you for reaching out to Xfinity through our Forums. I am terribly sorry to hear about the issues you are having with paring your remote to your TV box every time you turn on the TV. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today.
Just to clarify, have you tried resetting the box, or getting a replacement remote?
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