That is not good, @user_411f76 . I will make sure we get the remote paired and working properly. Also, I wanted to let you know anytime you experience these troubles we do offer on our Xfinity MyAccount app there is section for remote troubleshooting that helped me in the past resolve my remote troubles wiht my own services. I wanted to share this because it provides not only helpful tips, but it can also get you back to enjoying your services right away. In addition, we do also have a Xfinity Remote app if we are not able to get the remote working have to ship you one our app can come in handy to still view, change and enjoy all the same features our remote offers. Did you recently replace the batteries?
@user_34758b Hello and good morning, and thank you for reaching out here over our Xfinity Community Forums. I am so sorry to hear that you are experiencing this same issue with your Xfinity remote unpairing, that would definitely be really frustrating. You have reached the right place, and we would be more than happy to help in any way we can. We also received your direct message, and we look forward to assisting you further privately.
My remote is doing the same thing, despite receiving two new remotes on 12/16/22. I am a little discouraged by this post, since it seems that this will continue to be a problem, even if we get the box replaced. Is it time to switch to a new carrier?
Been dealing with the same issue for about 3 months now. Hope maybe they got you fixed, as they still haven't fixed my issue. Xfinity service just keeps getting worse & worse
CCLamont
Problem Solver
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519 Messages
2 years ago
That is not good, @user_411f76 . I will make sure we get the remote paired and working properly. Also, I wanted to let you know anytime you experience these troubles we do offer on our Xfinity MyAccount app there is section for remote troubleshooting that helped me in the past resolve my remote troubles wiht my own services. I wanted to share this because it provides not only helpful tips, but it can also get you back to enjoying your services right away. In addition, we do also have a Xfinity Remote app if we are not able to get the remote working have to ship you one our app can come in handy to still view, change and enjoy all the same features our remote offers. Did you recently replace the batteries?
2
0
user_65a4ca
Visitor
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1 Message
2 years ago
My remote is doing the same thing, despite receiving two new remotes on 12/16/22. I am a little discouraged by this post, since it seems that this will continue to be a problem, even if we get the box replaced. Is it time to switch to a new carrier?
3
woodman17
New Poster
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5 Messages
2 years ago
Been dealing with the same issue for about 3 months now. Hope maybe they got you fixed, as they still haven't fixed my issue. Xfinity service just keeps getting worse & worse
0