That is not good, @user_411f76 . I will make sure we get the remote paired and working properly. Also, I wanted to let you know anytime you experience these troubles we do offer on our Xfinity MyAccount app there is section for remote troubleshooting that helped me in the past resolve my remote troubles wiht my own services. I wanted to share this because it provides not only helpful tips, but it can also get you back to enjoying your services right away. In addition, we do also have a Xfinity Remote app if we are not able to get the remote working have to ship you one our app can come in handy to still view, change and enjoy all the same features our remote offers. Did you recently replace the batteries?
@user_34758b Hello and good morning, and thank you for reaching out here over our Xfinity Community Forums. I am so sorry to hear that you are experiencing this same issue with your Xfinity remote unpairing, that would definitely be really frustrating. You have reached the right place, and we would be more than happy to help in any way we can. We also received your direct message, and we look forward to assisting you further privately.
My remote is doing the same thing, despite receiving two new remotes on 12/16/22. I am a little discouraged by this post, since it seems that this will continue to be a problem, even if we get the box replaced. Is it time to switch to a new carrier?
Hello @user_65a4ca Thank you for reaching out over our Community Forums page. I am sorry to hear that you are having issues with keeping your remote paired with your equipment! You have come to the right place. I would be happy to look into your account to see if there are any issues with your equipment. To do so, we will need to take the conversation private to gather account information. For now, I suggest that you download the Xfinity Remote app on any of your smart devices. The Xfinity remote app can operate any X1 tv box in your home and even has its own voice control button. The app is free for all iOS and Android devices. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_04aeb3 I am sorry, you should not be having to pair or unpair your remote every morning. I can ship out a new remote to you, or you can pick up a new remote at one of our local offices. Here is a link https://www.xfinity.com/local/store-offers?q=39.6738%2C-104.9324 to find the nearest store to you.
Been dealing with the same issue for about 3 months now. Hope maybe they got you fixed, as they still haven't fixed my issue. Xfinity service just keeps getting worse & worse
CCLamont
Problem Solver
•
519 Messages
2 years ago
That is not good, @user_411f76 . I will make sure we get the remote paired and working properly. Also, I wanted to let you know anytime you experience these troubles we do offer on our Xfinity MyAccount app there is section for remote troubleshooting that helped me in the past resolve my remote troubles wiht my own services. I wanted to share this because it provides not only helpful tips, but it can also get you back to enjoying your services right away. In addition, we do also have a Xfinity Remote app if we are not able to get the remote working have to ship you one our app can come in handy to still view, change and enjoy all the same features our remote offers. Did you recently replace the batteries?
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user_65a4ca
Visitor
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1 Message
2 years ago
My remote is doing the same thing, despite receiving two new remotes on 12/16/22. I am a little discouraged by this post, since it seems that this will continue to be a problem, even if we get the box replaced. Is it time to switch to a new carrier?
3
woodman17
New Poster
•
5 Messages
2 years ago
Been dealing with the same issue for about 3 months now. Hope maybe they got you fixed, as they still haven't fixed my issue. Xfinity service just keeps getting worse & worse
0