1. Please make sure you are in front of the device and pointing the remote at the box.
2. Try unpairing the remote and try again. You can visit xfinity.com/unpair for instructions
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
@JordanLa wrote: I’m having trouble setting up my cable box it goes to the welcome screen and then says select your language but I can’t get the remote to work
A couple things to verify basic operation:
Are you positive the batteries are inserted properly and good?
Is there any visual response (light) when you push a button? Aiming into a mirror might show if the infrared light is being emitted.
Responses
ComcastChad
Official Employee
•
1.2K Messages
1 y ago
1. Please make sure you are in front of the device and pointing the remote at the box.
2. Try unpairing the remote and try again. You can visit xfinity.com/unpair for instructions
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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0
jav6joev
Bronze Problem Solver
•
2.1K Messages
1 y ago
A couple things to verify basic operation:
Are you positive the batteries are inserted properly and good?
Is there any visual response (light) when you push a button? Aiming into a mirror might show if the infrared light is being emitted.
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0