Visitor

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3 Messages

07/16/2026 11:07 PM

Remote is eating batteries.

I see this multiple times but cannot see what everyone’s resolution is.  My remote goes through batteries every 5-7 days whether it gets used or not.  It is an XR11.

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Official Employee

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2.6K Messages

3 months ago

 

user_75ri02 Thank you for reaching out with your concerns! If your remote is draining batteries every 5-7 days I would first check to see if there is any stuck buttons, and if you cannot find a stuck button the next step would be to replace the remote. You can stop by your closest Xfinity store to replace the remote, your closest store can be found here https://www.xfinity.com/local/store-offers.

 

Visitor

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3 Messages

I went to the local Xfinity store and simply exchanged for new.  Thank you.

Official Employee

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1.7K Messages

I'm glad the Xfinity store associates were able to help you out! Was there anything else we could tackle or answer for you before getting things closed up here?

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