Remote functions

Hello, @user_68d8a5. Thanks for reaching out to us with your power and audio concerns! Have you tried unpairing your audio receiver and then pairing it again using your remote?

If not, here are the steps for programming your Voice Remote to control your audio device:

• Press and hold the Microphone (Voice) button and say, "Program remote."
• You can also get there by going to the Settings page, selecting Remote Settings and then Voice remote pairing.
• Or you can use our online Remote Code Lookup tool or the Xfinity My Account app.

If that doesn't resolve the issue, please let me know! We may have to access your account for some remote troubleshooting, which we are more than happy to do :)