Visitor
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5 Messages
remote does not light up with movement
When I replace batteries on my XR15 remote, the remote backlighting does not come on when I move it. It only comes on when I touch a key. Same thing happened last year but after I asked about it on Community, it started to work.. I received a new XR15 from Xfinity last Friday but I am unable to get it to work with my X1 4K DVR box. Tried two new XR15s and neither works. How do I fix the problem?
Accepted Solution
mmm999
Visitor
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5 Messages
10 months ago
I was able to get the new Remote set up with help from Xfinity (Troy). Helps knowing about the Xfinity and info button to reset the remote.
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