Visitor
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1 Message
Remote Controls
Both of my remote controls are in some sort of disrepair. On one, several buttons no longer work. On the other, the "last" button no longer works. Can I get two new remotes sent to me? I'd prefer not to have to visit the store.
Thank you!
XfinityLinda
Official Employee
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2.7K Messages
12 hours ago
Oh, no! Sorry to hear about the trouble with the remotes, @Therealchriss. I was going to suggest you visit a store to pick those up at no charge. There's no need to return the damaged ones. I can send you a couple, but there would be a $15 shipping fee added to the account.
You can ask someone to pick up a couple of remotes for you. Or you can schedule an appointment here: https://www.xfinity.com/local/index.html. This would help minimize the wait time for you. Let me know which option works for you.
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