Hello @special-diva, thank you for taking the time to leave a post. Yes, we still offer XR2 remotes and can include one in a Getting Started kit shipment. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Hello @special-diva, You're very welcome! I'm glad to hear your question was answered to your satisfaction. If anything else comes up, and you need assistance, feel free to make another post, and one of our wonderful team members will be right with you. I hope you have a wonderful week.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarshante
Official Employee
•
546 Messages
9 days ago
Hello @special-diva, thank you for taking the time to leave a post. Yes, we still offer XR2 remotes and can include one in a Getting Started kit shipment. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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