Thank you for meeting us here about your voice button, @user_vtt5ei. We're happy to troubleshoot with you. I assume you've already changed the batteries to rule out that isn't the issue. Can you tell us a little more about what happens when you press the voice button? Do you know which model voice remote you have? If you remove the back cover, you may find a model number there.
XfinityLinda
Official Employee
•
1.8K Messages
1 day ago
Thank you for meeting us here about your voice button, @user_vtt5ei. We're happy to troubleshoot with you. I assume you've already changed the batteries to rule out that isn't the issue. Can you tell us a little more about what happens when you press the voice button? Do you know which model voice remote you have? If you remove the back cover, you may find a model number there.
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