Regular Visitor
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7 Messages
Remote Control Replacements
Both of my voice activated remotes are unusable. I’ve tried going through the Xfinity Assistant to get replacements and it ends up putting me in contact with a chat agent. Once the chat agent starts the live chat I tell them I need to replace 2 voice activated remotes and I never get any response, it just happened again for the third time right before I came to the forum. I’m not sure what’s going on but it’s becoming extremely frustrating. Are these remotes that hard to come by and that’s why I can’t get anyone to help me get replacements? How should I go about getting replacements through Xfinity or should I try my luck with one of those universal ones?
XfinityEricB
Official Employee
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2.5K Messages
8 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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