Jackaroo_Marietta's profile

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3 Messages

06/22/2024 12:10 PM

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Remote Control Quality

I recently paid to have a new remote shipped to me, which arrived without incident.  👍  However, the membrane on two of the buttons (the center enter and menu recall buttons) has already worn through in less than three months.

Is there a way to obtain a more durable remote?  The older ones had solid buttons that would wear, but continued to work.  Thanks for any advice!

Jack

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Official Employee

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2.6K Messages

2 years ago

Hi there, @Jackaroo_Marietta! Thanks for reaching out to us here on the Community Forum about your remote issue. Sounds like you did get one that is a bit defective, sorry about that! They normally do last a long, long, long time without issue. You do have a few ways you can get a new remote, which are listed here : https://www.xfinity.com/support/articles/lost-or-broken-remote-controls If you need a hand beyond the options listed, let us know! 

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