Visitor
ย โขย
3 Messages
Remote Control Quality
I recently paid to have a new remote shipped to me, which arrived without incident. ๐ However, the membrane on two of the buttons (the center enter and menu recall buttons) has already worn through in less than three months.
Is there a way to obtain a more durable remote? The older ones had solid buttons that would wear, but continued to work. Thanks for any advice!
Jack
Accepted Solution
XfinityFrank
Official Employee
ย โขย
903 Messages
3 months ago
Hi there, @Jackaroo_Marietta! Thanks for reaching out to us here on the Community Forum about your remote issue. Sounds like you did get one that is a bit defective, sorry about that! They normally do last a long, long, long time without issue. You do have a few ways you can get a new remote, which are listed here : https://www.xfinity.com/support/articles/lost-or-broken-remote-controls If you need a hand beyond the options listed, let us know!
0
0