U

Visitor

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2 Messages

Mon, Nov 29, 2021 2:06 PM

Remote control hard to press

Do you have remote controls where the buttons aren’t so absolutely difficult to press? This remote control would have never been excepted by any of the companies that I am familiar with. I am also sure that people with arthritis in their hand would definitely find this difficult to use. 

Official Employee

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802 Messages

2 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you are having difficulty with your remote. I would love to take a look at your account and the cable box you are using to see if we may have a different option for a remote. Please send us a direct message to "Xfinity Support" with your full name and address.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

EG

Expert

 • 

91.7K Messages

2 m ago

The concern is not "Channels And Programming" help related. Thread moved here to this help section for assistance.

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