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user_7c8e85
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Visitor

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2 Messages

Sunday, January 22nd, 2023 8:24 PM

Closed

Remote battery life

I am replacing my batteries for my tv remote every 10 days. This seems not normal. Do I need a. We one?

Question

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Updated 

2 years ago

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user_5b405a

Visitor

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4 Messages

2 years ago

I’ve wondered the same thing.  When I call and speak with someone they tell me it’s because the remote is old. I’ve had the service since 2016 and they say I need to take my remotes and boxes to the xfinity store and get replacements 

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skintime

Contributor

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287 Messages

2 years ago

Mine eat up batteries too. Duracells will last 3 maybe 4 months. Dollar store batteries maybe a couple of weeks. 

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user_7c8e85

Visitor

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2 Messages

2 years ago

I actually started using rechargeable batteries. They don’t last any longer or less than the regular ones

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XfinityChristy

Official Employee

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2K Messages

@user_7c8e85 Thank you for reaching out via our Xfinity Forums today. I am sorry your remote is going throw the batteries like that. That is not normal. You can pick up a new remote at an Xfinity Service center anytime for free to see if that fixes the issue, or we can send you one via UPS. There is a $5.95 shipping fee. If you would like us to ship you a new remote please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
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2 years ago

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Doglover4

New Poster

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3 Messages

My TV states my battery level is at 28% so I replaced them 3 times and after replacing them each time my battery level still stays at 28%.

It's not my AA batteries as the last time I purchased a new pack. I see in the past on other closed threads that other people has the same problem but no solution was offered.

Do I need a new remote or what?

2 years ago

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