New Poster
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3 Messages
remote backlight
My remote backlight no longer illuminates when I pick up the remote - though it does when I press a button. This makes it rather useless in a dark room - is there a setting that I might have inadvertantly changed? The remote in the main room has never had this issue.
XfinityThomasA
Official Employee
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2.3K Messages
3 years ago
@f8lee - Greetings! Thank you for your feedback and for contacting us here on Digital Care for help with your Xfinity remote. Troubleshooting your Xfinity remote is somewhat limited and if this persists despite swapping out the batteries, I'd recommend swapping out your remote for a new one. You're able to stop by a nearby Xfinity service center for a new remote, and of course, we can help ship one if you'd prefer as well.
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