Thu, Feb 13, 2020 6:00 AM
My XR15 remote backlighting stopped working again. What can I do?
1 y ago
Diamond Problem Solver
Looks like I need another remote...
Gold Problem Solver
@rickwhoo wrote: Looks like I need another remote...
Service Centers and Xfinity Stores should have no-extra-charge remote replacements. Check locations and hours at https://www.xfinity.com/support/service-center-locations to pick one up, or call Customer Service at 1-800-Comcast and have them send a remote to you, probably for a shipping/handling fee.