Contributor
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80 Messages
Reminders not working
Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear
Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
Brnsugabby
Contributor
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30 Messages
5 years ago
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Daezy
New Poster
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5 Messages
5 years ago
I'm having the same problem for about the same time frame. After some 30 years with DirecTV, I switched to Comcast for better service and options. Now I'm just furious!
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Daezy
New Poster
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5 Messages
5 years ago
I'm having the exact same problem, and I rely on them especially now when we're quarantined and down want to channel surf! I reluctantly switched from DirecTV that had not only Reminders, but would actually change the channel for you, in case you turned off the TV. Now I got nothing! Very disappointing! May go back to DirecTV's better options.
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colleen_dinicol
New Poster
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1 Message
5 years ago
I'm having the same issue too. When I check the reminders are still set but I don't get the actual reminder. Going to try a system refresh but not confident it will work after reading this forum.
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mike8020
Contributor
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16 Messages
5 years ago
I have also started to see this problem this week. Set reminder for a future program; shows correctly in my "Scheduled" list; but doesn't actually display the reminder in the middle of my screen at the appropriate day and time. What's strange is that, in my case, the problem is intermittent, i.e., sometimes it does work and sometimes it doesn't. I strongly suspect that the problem is some kind of bug in the latest release of the X1 software - for me that is Release 112.02 which is timestamped (for me? for all?) 04/09/20 2:32 PM and is paired with XRE Protocol Version 2.8.0. Do we all have this same release? [can be viewed via "Settings" then "About"].
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mike8020
Contributor
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16 Messages
5 years ago
Well your software release is earlier, but we have the same XRE protocol and Receiver Native Version. My STB Time Stamp (13 Feb 2020) is more recent than yours, but since I wasn't having any reminder issues until this past week, I doubt that the STB (whatever that is - Set Top Box ??) is implicated in this issue. Unfortunately, I don't know what X1 release I had prior to my current one so maybe my set up skipped your current release? Also, I noticed you have a DVR set up, which I don't, which may or may not have anything to do with which X1 release you have or with this "reminders not working" issue.
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TigerJr
Contributor
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103 Messages
5 years ago
Receiver Native Version is 4.0.0
STB Timestamp is Tue 04 Feb 2020
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mike8020
Contributor
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16 Messages
5 years ago
I have also been having this problem this week. Set program reminder; shows up in my "Scheduled" list correctly; but does not display the actual reminder in the middle of my screen on the appropriate day and time. However, my problem is intermittent, i.e., sometimes the reminder does show, sometimes it doesn't. Seems like this may be a bug in the latest X1 software. My current Release is 112.02 with a Release Time Stamp of 04/09/20 2:32 PM and an XRE Protocol of 2.8.0. Do any of you have the same release? [check "Settings" and then "About"]
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TigerJr
Contributor
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103 Messages
5 years ago
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hifi459
Contributor
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80 Messages
5 years ago
Yes same software & that's when this started .
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Bhs1
Regular Visitor
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5 Messages
5 years ago
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hifi459
Contributor
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80 Messages
5 years ago
@mike8020
Good catch my "about" information is 4/9/2020 too with same data. That's the date this all started. Must be a software glitch. Do you know how to get a comcast /zfinity tech involved in this thread? customer service technical availability is extremely limited these days due to covid19 restrictions. On phone the customer service could only follow the "scripted " diagnosis tree & wound up sending me a new x1 box (haven't gotten it yet) I seriously doubt it will correct this. But its easy & free so i'll try it. Btw this exact thing happened in 2018 & it was a software glitch. their technical dept took awhile to fix it.
Since you seem more tech savy than myself feel free to contact me
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Leatherbikerg
Regular Visitor
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6 Messages
5 years ago
same issue here. The reminders are in the scheduled list but don't actually show up on the screen at the time.
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hifi459
Contributor
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80 Messages
5 years ago
Thanks. Is this thread now being checked into by the technical department?
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mike8020
Contributor
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16 Messages
5 years ago
l called Comcast customer service today, described the issue, and referred them to this community forum topic/thread. The CSR promised to send the reference/issue up to the higher level(s) of support so that, hopefully, someone in their software development group can address it and fix it. It may take a while, but I have my fingers crossed 🙂
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