Ksania's profile

New Poster

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1 Message

Wed, Dec 9, 2020 2:00 PM

Reinstating recordings after a system reset

My set top box/system was reset by Xfinity tech support.  

Programs I had set to record now have a red circle with cancel line through them.  

I am unable to set them to record again, nor am I able to cancel and then reset to record.  

I've checked "scheduled" list, and it indicates "No items scheduled for next 14 days".

I have not found a resolution in the user guide. 

Help?  

 

Responses

Rustyben

Expert

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24K Messages

6 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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