Skip to main content

  • Home

  • Getting Started

    • Offers

L
LeRoy62401
1st Topic
1st Reply
1st Like

8 Messages

Sunday, October 15th, 2023 1:48 AM

Closed

Red line through red circles

Hi, I've been unable to record Kraken games on Root Sports since it was annoyingly removed from my channel line up. I added it back for the $5/mo for 6 months deal. However now my recording series will not work. It hasn't recorded any of the three games so far this season. I tried to manually record at the beginning of the game tonight and it still did not work, despite saying my recording was set. I tried refreshing the box, cutting the power and turning it back on. Nothing seems to fix it. I'm very annoyed I can't record the game to watch later. Help!

Question

 • 

Updated 

1 year ago

106

3

0

Was this helpful?

Accepted Solution

XfinityJoshuaG

Official Employee

 • 

331 Messages

1 year ago

@LeRoy62401 Gotcha, I appreciate you doing that step. Have you checked to see if the channel itself is viewable and if it's just a DVR issue?

3

0

LeRoy62401

8 Messages

Yes, I can see the channel just fine now that I added it back to my account for $5/month. I guess it's a DVR issue? Again, I tried turning the DVR off and on a few times, and also cut the internet and turned it back on. Nothing seems to fix it.

1 year ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@LeRoy62401 Gotcha. Let's take a closer look then. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I no longer work for Comcast.

1 year ago

0

LeRoy62401

8 Messages

Ok, I will try that. Thank you!

1 year ago

0

EG

Expert

 • 

107.2K Messages

1 year ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the TV help section for assistance. 

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

1 year ago

@LeRoy62401 Thank you for reaching out and bringing this to our attention. Is this a series recording by chance? I know you mentioned you manually set it this time but was it a series recording prior?

1

0

LeRoy62401

8 Messages

Yes, it's been set up as a series recording since last year. It's supposed to record all live Kraken games. I've tried deleting the series recording and setting it up again, but that has also not fixed the issue.

1 year ago

0

forum icon

New to the Community?

Start Here