Visitor
•
1 Message
Recurring, unresolved issue
I can’t connect to my cable service. Xfinity techs have come out on 3 separate occasions and have gotten it working, only to have it fail a few days (or hours) later. I’ve had techs on 3/8, 3/20, and today 4/7. I’m a long time customer. Joe do I get this resolved?
XfinityJon
Official Employee
•
1.3K Messages
5 hours ago
Good evening user_5kr4cs. I would be more than happy to look into this.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0