Visitor
•
4 Messages
Recordings aren’t available
I have not been able to get my recordings for days now. Message shows up that says “Sorry, these recordings aren’t available “. I have already unplugged and restarted many times.
Visitor
•
4 Messages
I have not been able to get my recordings for days now. Message shows up that says “Sorry, these recordings aren’t available “. I have already unplugged and restarted many times.
XfinityRichard
Official Employee
•
1.9K Messages
23 days ago
Hi there, @user_vh0odd we definitely want to ensure that you can have access to all of your recordings, so we are here to help! Do you not have access to all of your recording across all of your online profiles, or have you noticed only certain profiles are missing the recordings? Does everything else with the stream app / website function without issue?-Richard
3
0
user_vh0odd
Visitor
•
4 Messages
15 days ago
STILL DOESN’T WORK! I am beyond frustrated! It’s been 2 weeks of calling in, sending DMs, posting…and we haven’t had access to our recordings! Every time they ask the same questions over and over…what troubleshooting have you done? But no one ever gets back to me and nothing changes. I have ALREADY restarted, unplugged, synced DVR, Xfinity rebooted from their end. Obviously none of that is not helping.
The message shows “Sorry, these recordings aren’t available. Please try again later or select “All” to browse all of your recordings.” It IS on All!
I am about to cancel my service.
1
0