Recording playback pixilation

There are many complaints about xfinity recording play back pixilation. We have the same problem. Over past year I have replaced all the xfinity equipment more than once. The past three months, xfinity has sent out 3 service men. They checked everything out and improved the signal each time, but the recording pixilation continues. It seems to happen on more popular programs: as the 49er football games, giants-dodgers baseball, other popular major and minor channel shows. Mostly hi def pac-12 and espn channels.

Responses

XfinityDena

Official Employee

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2.5K Messages

11 months ago

Thank you for reaching out @CB71 Does the pixilation only happen during live broadcasts?

4

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CB71

Visitor

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3 Messages

recording of live broadcasts. The live broadcast direct does not pixilate. Movies do not pixilate.

11 months ago

0

XfinityBillie

Official Employee

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2.8K Messages

@CB71 To confirm then it is only when you replay a recording of the live broadcast games? But it isn't showing if you watch the live broadcast while recording it? We appreciate your patience with our questions as we work to clarify and narrow down where the issue is occurring to better assist you.

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11 months ago

0

CB71

Visitor

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3 Messages

No, if I watch a live broadcast while recording i get pixelation. If I stop recording, then no pixelation on live broadcast. Seems to occur on really popular telecasts or channels with weaker feeds.

11 months ago

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XfinityAngie

Official Employee

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1.4K Messages

CB71, thank you for the information. I'm not seeing any known issues at this time. Could I get you to send us a DM with your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

X1

CB71

Recording playback pixilation

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