Contributor
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99 Messages
Recording on one and not the other.
To start, I have tons of room on both DVR and streaming. Last night I recorded a show and was watching it on the DVR, didn't finish it. So later on I tried to watch it on my phone, the recording was gone. Now I tired to watch it on my pc, again gone. I check the DVR, and there it is. Why?
XfinityPaula
Official Employee
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1.6K Messages
2 years ago
@hevy Thanks for reaching out, and I'm sorry for the trouble with the missing recording. You are with the right team for help! It sounds like the recording did not sync yet which is why it is not showing when accessing the program from the Xfinity Stream website and app. On your X1 Tv box remote if you hit the Xfinity Button and use the right arrow to get the gear icon to access the settings. You can then use the down arrow to scroll down to Device settings. In device settings at the very bottom, you will see the option to Sync your DVR. When you hit okay on this option you will get the option to Sync DVR Now. This will update your recording library for you on the Xfinity Stream app. Can you try this please and let me know if the program is showing available to stream?
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