Recording on DVR are skipping

Same here.  We're paying a ridiculous amount of money for a DVR that redirects to option B with commercials.  Let everyone know how you make out with the refund, I was thinking the same.

I called them last night and the guy told me that the tech coming today for another issue would be able to fix my DVR issue. Today, I saw here that this is a nationwide issue. The tech came and explained that it wasn't my box. I just spoke to a rep on the chat and he said issue would be resolved "shortly". I called him out on what that meant and he told me a couple of hours.

Only after I continued to complain about paying over 300 dollars for service I cant use did he offer some refund. Oh Comcast- i am soooo over you

I am in the Atlanta area too, called Comcast, and got the same message that they are working to resolve the issue in my area.  I have been reading these posts all day and posted earlier....very frustrated....having problems since 1/22/ 19 with recording on that day and since.  If I had been pulling my hair out, I would have none left.  At least I know it is not me and I have company.  If someone finds out if it has been resolved, please post. 

Also another issue....will we be able to recover and watch the missed programs where recordings have malfunctioned since the above date, or will we have to watch On Demand and all the commercials with it.  I am at my witts end. 

DVR was stopping, skipping, reversing, and just downright Behaving Badly. When I tried to do the system refresh, I got the same message about power outages in the area. I checked the signal to my box and it was good. I just kept trying over and over to do a system refresh and eventually it went through. Unfortunately, the system refresh did not fix the problem. A few minutes later, I pressed the A button again and did a restart. Now the DVR seems to be working properly. Maybe the combination of the refresh / restart does the trick. I hope so!

Chiming in to agree. Lately my DVR recordings show the cloud symbol, despite no power outages or anything that should require a cloud recording. The problem with the cloud recordings is the sound cuts out often, scenes skip, it's glitchy when fast forwarding or rewinding--it's pretty much unwatchable. Also, sometimes I turn the little X1 box on and the screen is completely green and I'm forced to disconnect the power and wait 2 minutes while X1 restarts. So "emergency" / time sensitive TV viewings are out the window as well. The first year or so, I was very happy with x1, but these issues of late are completely unacceptable. Do I need a new box or something????

Hello All, 

Sorry if you missed my post above regarding the current issues with the DVR. We are currently experiencing a temporary issue with viewing some DVR recordings on X1 in your area. We are aware of this issue and are working as quickly as possible to resolve it. No DVR recordings will be lost due to this issue. Please try again tomorrow. Thank you for your patience, and we apologize for the inconvenience. 

It seems to be fine now in Chicago.  However, everything that I recorded yesterday no longer plays (even off the cloud).  It now forces me to On-Demand for everything that I recorded which means watching commercials with it.

I’m in Western Massachusetts & I agree there should be a refund for lost content. Why have HD and not be able to use it?  The DVR allows you to skip commercials but they don’t let you skip when playing on demand and you have to wait at least a day to get the “privilege”

Same issue here in Michigan! Looks like it is country wide but Comcast really needs to get this fixed ASAP!  If this continues we’ll look at switching after all what is the point of having and paying for a dvr if recordings don’t work!