Blee926's profile

New Poster

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1 Message

Thu, Jan 24, 2019 2:00 PM

Recording on DVR are skipping

Hello,

In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!

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New Poster

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1 Message

3 y ago

I'm having the same problem in California.  For the past week.

New Poster

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1 Message

3 y ago

So my network (ABC, NBC, etc.) recordings on Thursday and Sunday night after this issue was "fixed" are now recorded to t he cloud only, not local.  My non-network recordings (Food Network, Discovery, etc.) are recorded locally.  Anyone else seeing this?  Is this a new SOP for Comcast, putting major show recordings on the cloud?  Was the issue maybe caused by Comcast trying to make that change and screwing it up somehow?/

TerriB

Contributor

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3K Messages

3 y ago


@JasonMa wrote:

So my network (ABC, NBC, etc.) recordings on Thursday and Sunday night after this issue was "fixed" are now recorded to t he cloud only, not local.  My non-network recordings (Food Network, Discovery, etc.) are recorded locally.  Anyone else seeing this?  Is this a new SOP for Comcast, putting major show recordings on the cloud?  Was the issue maybe caused by Comcast trying to make that change and screwing it up somehow?/


I am in Northern Virginia and so far have had all my DVR recordings 'back on track' and viewable the 'normal' way from the hard drive locally since  late last week. I checked Sunday night CBS Madam Secretary and its ok.  I am holding my breath that the cloud issue does not crop its ugly had back up here.

 

Regular Visitor

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6 Messages

3 y ago

I'm still having the issue for a week now.  When will this be resolved?  

Regular Visitor

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6 Messages

3 y ago

I just checked the shows I recorded last night and still have issues. Ugh!!
lacquer

Contributor

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26 Messages

3 y ago

Yesterday (January 28th 2019) I got the phone call from Comcast saying that their "outage" had been corrected.  However I was still getting the blue circle error message when I tried to watch from my DVR - sending me to the CBS on demand version with the commercials. 

 

The technician said something is wrong with my device and a technician will be out tomorrow morning.  I'll let everyone know what he or she says.  Maybe the "outage" has fried the boxes.  My old recordings prior to Thursday the 24th of January are working fine.  The only affected recordings are those from Thursday the 24th to yesterday.  I just checked a recording from last night and it is working normally - no blue circle.  So my guess is that the technician is coming out for nothing.

TerriB

Contributor

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3K Messages

3 y ago


@lacquer wrote:

Yesterday (January 28th 2019) I got the phone call from Comcast saying that their "outage" had been corrected.  However I was still getting the blue circle error message when I tried to watch from my DVR - sending me to the CBS on demand version with the commercials. 

 

The technician said something is wrong with my device and a technician will be out tomorrow morning.  I'll let everyone know what he or she says.  Maybe the "outage" has fried the boxes.  My old recordings prior to Thursday the 24th of January are working fine.  The only affected recordings are those from Thursday the 24th to yesterday.  I just checked a recording from last night and it is working normally - no blue circle.  So my guess is that the technician is coming out for nothing.


We all seem to have different days affected. Last Wednesday the 23rd was our bad day.

lacquer

Contributor

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26 Messages

3 y ago


@TerriB wrote:

@lacquer wrote:

Yesterday (January 28th 2019) I got the phone call from Comcast saying that their "outage" had been corrected.  However I was still getting the blue circle error message when I tried to watch from my DVR - sending me to the CBS on demand version with the commercials. 

 

The technician said something is wrong with my device and a technician will be out tomorrow morning.  I'll let everyone know what he or she says.  Maybe the "outage" has fried the boxes.  My old recordings prior to Thursday the 24th of January are working fine.  The only affected recordings are those from Thursday the 24th to yesterday.  I just checked a recording from last night and it is working normally - no blue circle.  So my guess is that the technician is coming out for nothing.


We all seem to have different days affected. Last Wednesday the 23rd was our bad day.


Interesting...

Frequent Visitor

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5 Messages

3 y ago

It seems to come and go. It happened to me in South Florida about 2 weeks ago. It always happens later at night, when much of the US is watching. Then the next morning it is working properly (on the same recording). It then worked properly all the time until last night. It sent me to the cloud again for about 2 hours (8 to 10 pm). Then it worked worked properly again.
People, I think the Cloud like our planet, is beginning to become overcrowded.
I'm sure Comcast is working very hard on their infrastructure to fix all this. However, they are falling short in communication to its most valuable asset, their customers.

New Poster

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1 Message

3 y ago

We are also having widespread issues with choppy DVR playback in Northern Virginia.  It definitely seems to be a problem related to the push to save new recordings to the Cloud.  It's gotten to the point where it's almost pointless to DVR a TV show because it's usually so choppy that Comcast just sends us to the On Demand.  I hate to be cynical, but is this just to force us all to watch commercials?  Our DVR is only about 2 yrs old and we never had issues until the new year.  By the looks of this thread, this a major problem being experienced by alot of Comcast customers...

lacquer

Contributor

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26 Messages

3 y ago

How odd that your programs would be choppy.  Have you checked your speed at speedtest.xfinity.com?  I'm betting 166 mb download speed on my tablet.  You might need a technician to come out.  Have you called customer service?  In the Seattle area new programs are not going to CBS, but are being downloaded from the cloud.  Our problems are resolved.

TerriB

Contributor

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3K Messages

3 y ago


@ejl362 wrote:

We are also having widespread issues with choppy DVR playback in Northern Virginia.  It definitely seems to be a problem related to the push to save new recordings to the Cloud.  It's gotten to the point where it's almost pointless to DVR a TV show because it's usually so choppy that Comcast just sends us to the On Demand.  I hate to be cynical, but is this just to force us all to watch commercials?  Our DVR is only about 2 yrs old and we never had issues until the new year.  By the looks of this thread, this a major problem being experienced by alot of Comcast customers...


I am also in N. Va and there was no choppy playback on DVR recordings at our house. The issue was that there was some kind of nationwide problem and there  was no playback at all from the DVR hard drive  recordings and instead the playback went to On Demand automatically  but ours seems to be fixed now.....fingers crossed.  FYI...the choppy/stutter was and still is on Netflix and there is another thread on here about that.

TerriB

Contributor

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3K Messages

3 y ago


@lacquer wrote:

How odd that your programs would be choppy.  Have you checked your speed at speedtest.xfinity.com?  I'm betting 166 mb download speed on my tablet.  You might need a technician to come out.  Have you called customer service?  In the Seattle area new programs are not going to CBS, but are being downloaded from the cloud.  Our problems are resolved.


HUH? The DVR  playback issues are on the TV   and have nothing to do with the internet speed.  The problem they were having was causing DVR recordings to only be available On Demand so not really sure what you are referring to.

lacquer

Contributor

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26 Messages

3 y ago

The programs you watch via your DVR are not actually on your DVR.  The DVR is just the conduit for choosing them and connecting you to the cloud where they are stored.  If they are choppy it could be a failure of your devices, wiring outside your house, or hardware.  If you don't pay Comcast for internet service then it wouldn't help to run the speedtest, but I know that when my Roku device got old I got choppy programs and errors.  

TerriB

Contributor

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3K Messages

3 y ago


@lacquer wrote:

The programs you watch via your DVR are not actually on your DVR.  The DVR is just the conduit for choosing them and connecting you to the cloud where they are stored.  If they are choppy it could be a failure of your devices, wiring outside your house, or hardware.  If you don't pay Comcast for internet service then it wouldn't help to run the speedtest, but I know that when my Roku device got old I got choppy programs and errors.  


You are incorrect about where programs are stored. The cloud storage is a separate issue so that recordings can be accessed from devices other than the TV.  We don't access anything on the cloud from a device as we always view recordings on the TV  so any cloud issue is moot for my family. My recordings are stored on the hard drive in my DVR/ set top box and that is not my opinion...its a fact. I can't comment on the new boxes but I am 100% positve where mine are and if I swap out my box or it dies....poof.

I have internet/phone/tv/Mobile with Comcast but there is nothing to  'speed test ' on a TV.  I do not have Roku or anything like that.  The inabilitly to  playback DVR recordings that 'forced'  users to watch some recordings On Demand was a nationwide documented Comcast issue and there was a recording for a while when calling them.

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