Recording on DVR are skipping

FYI I just finished up a chat with support. It went like this:

My DVR service is skipping and pausing and making recordings impossible to watch. Some even say they are no longer available and swith me over to OnDemand versions of the recordings. Unacceptable.
Customer 8:48:26 PM

"We are experiencing heavy chat volume, please expect extended wait times"... Comcast is falling apart I see...
Customer 8:54:24 PM

You are now chatting with Anjalika
Thank you for contacting Xfinity Chat Support.  My name is Anjalika.
Anjalika 8:54:29 PM

I apologize for the inconvenience.  Let me help you right away with your cable issue .
Anjalika 8:55:00 PM

Please make sure the  cable box and the  Tv are both on at this moment .
Anjalika 8:56:10 PM

they are.
Customer 8:57:13 PM

System is checking the device status on the account. It will take 2 mins, please stay connected.
Anjalika 8:57:48 PM

According to the Xfinity Community Forum, there is a nationwide cloud dvr service outage that is causing this. People from Sacramento to Boston are all experiencing the same issues.
Customer 8:59:17 PM

Yes, that's correct  , this is due to some upgradation in the features or the firmware  been going  on and these upgradation is about to completely take place now .
Anjalika 9:02:12 PM

Now I  am going to send the refresh signals to the DVR box and will take few moments to proceed.
Anjalika 9:02:40 PM

ok
Customer 9:03:09 PM

The signals are progressing and let me know  if you  notice any changes.\
Anjalika 9:06:16 PM

how? by watching dvr recordings already with issues or by recording new ones to see?
Customer 9:08:17 PM

The refresh signals have  been sent , once the device is powered back on please retry to record the new airing contents .
Anjalika 9:08:50 PM

what about my previous recordings, they cannot be fixed? Lost?
Customer 9:10:07 PM

Please be assured it will be fixed also once try to view the previously recorded contents and  let me know if the issue still persists.
Anjalika 9:10:55 PM

Ok. I'm currently recording two programs and cannot power the device off and on right now. I'll have to do that in about an hour from now.
Customer 9:12:14 PM

I rebooted my box and tried the earlier recording that was unavailable and redirected me to OnDemand - so that was not corrected.

I am viewing a show that I recorded this evening at 8PM and thus far it has not skipped or paused.

I do notice though that there is NO cloud icon next to DVR now when I play the recording.

It's now 8:19 pm CST, I tried watching last night's recording of Chicago Med, no joy.  Wound up watching it on on demand.  Same thing happened with my recording of Chicago Fire.  It gave up trying to play after a few seconds and decided to just give me the on demand option. 

My recordings always played off the DVR before this week, since the problems started, they've been playing off the cloud.  No option for dvr playback.

So.... are we all getting refunds? 

I am having the same issue.  It started this morning for me.  I am really hackedb off if this is NATIONWIDE and they really seem to have no idea how to fix it.

Great,  how do we apply for credit for the service we are paying for but not getting?

Are we going to be compensated for this problem?

WOW,  just read in one post that in order to get a credit for this customer has to contact customer-support (via phone, chat, or tweet) and give a reference number??  So even though Comcast ADMITS this is NATIONWIDE and effecting ALL Comcast customers, only those that jump through their hoops are going to get a credit for this nonsense!?

Cable-cutting is looking more and more appealing -- most shows to buy on-demand can run $2-$5 EACH... yet Comcast, I think I read, wants to offer a FIVE DOLLAR credit TOTAL for all the many show recordings lost and garbled???  All I can say at this point is wow, simply WOW! 

PS - DVR seems to be working now, but to know that we won't be getting a credit for this, this will be the customer's loss and the customer will be left holding the bag!?  That's their idea of customer-service and customer-satisfaction!?  No wonder so many always say to run fast and far from Xfinity, ASAP.   We'll discuss the options on this end, but Comcast, don't be overly shocked if soon you have one less high-paying customer, just FYI.   Rather bizarre how the consumer has to keep doing all the leg-work for Xfinity SNAFUs.  Consumer is expected to take DVR box in for swapping, and consumer has to call and be found worthy of a credit in order to be compensated for a poor service that effected ALL customers, wow!  -_-

Same problem in the past couple of days.  Play back keeps freezing.  Any solution would be appreciated.