New Poster
•
1 Message
Recording on DVR are skipping
Hello,
In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!
In the last few days all of my DVR recordings will not play back without several skips in the programs. I can not watch any of the recorded shows without interruptions. I’ve unplugged, turned off, restarted, ect. Nothing seems to be fixing it. Please help!
mbchevy
Frequent Visitor
•
8 Messages
6 years ago
Great, how do we apply for credit for the service we are paying for but not getting?
0
Lboogie25
New Poster
•
1 Message
6 years ago
0
Cheddarisbedder
New Poster
•
1 Message
6 years ago
It would be nice to tell everyone how they can get their credit for the cluster this has caused.
This am I could play my Dvr shows but with the horrible skips, but now it just re routes to the on demand and hosed with commercials! Already had a chat earlier, lied to about the time frame to fix, was told 2 hours in my area, ha! Why am I always swearing at Comcast? Why is it always letting me down? 🤦♀️🤷♀️🤮
0
yuenx1
Frequent Visitor
•
8 Messages
6 years ago
Are we going to be compensated for this problem?
0
Catshark75
New Poster
•
15 Messages
6 years ago
WOW, just read in one post that in order to get a credit for this customer has to contact customer-support (via phone, chat, or tweet) and give a reference number?? So even though Comcast ADMITS this is NATIONWIDE and effecting ALL Comcast customers, only those that jump through their hoops are going to get a credit for this nonsense!?
Cable-cutting is looking more and more appealing -- most shows to buy on-demand can run $2-$5 EACH... yet Comcast, I think I read, wants to offer a FIVE DOLLAR credit TOTAL for all the many show recordings lost and garbled??? All I can say at this point is wow, simply WOW!
PS - DVR seems to be working now, but to know that we won't be getting a credit for this, this will be the customer's loss and the customer will be left holding the bag!? That's their idea of customer-service and customer-satisfaction!? No wonder so many always say to run fast and far from Xfinity, ASAP. We'll discuss the options on this end, but Comcast, don't be overly shocked if soon you have one less high-paying customer, just FYI. Rather bizarre how the consumer has to keep doing all the leg-work for Xfinity SNAFUs. Consumer is expected to take DVR box in for swapping, and consumer has to call and be found worthy of a credit in order to be compensated for a poor service that effected ALL customers, wow! -_-
0
0
ColSanders
New Poster
•
1 Message
6 years ago
Same problem in the past couple of days. Play back keeps freezing. Any solution would be appreciated.
0
0
TOMEDWARDS8656
New Poster
•
1 Message
6 years ago
0
0
Kitjam
New Poster
•
1 Message
6 years ago
0
0
Paul_73
New Poster
•
1 Message
6 years ago
0
0
smallett20
Regular Visitor
•
3 Messages
6 years ago
0
GypsyJoey
Contributor
•
48 Messages
6 years ago
0
0
PittsburghGuy
New Poster
•
5 Messages
6 years ago
I'm having the same skipping issue and some shows I've recorded won't play AT ALL. I only have 29% of my DVR filled, so I don't know why my recordings would "be in the cloud."
I've also noticed this: DVR recordings won't "play", so my X1 jumps to the On Demand version, which - naturally - has Fast Forward disabled. This SEEMS like a scam by Comcast to make users watch the version with commercials in it. This has happened with more than one show. Anyone else notice this?
0
GypsyJoey
Contributor
•
48 Messages
6 years ago
Thanks
Comcast Customer
1 Attachment
3B8A2B02-1F9B-4DDC-B121-E7B32E3671E1.png
0
Gkoetzner
Contributor
•
26 Messages
6 years ago
0
annmariepo
New Poster
•
3 Messages
6 years ago
same issue as ntoed above -
0
0