Recording on DVR are skipping

Super frustrating to see that Comcast continues to hike rates and fees with little to show for it. It's no wonder some are cutting the cord and finding alternative means for video entertainment. I've been on the fence now for a while....this may finally be what I needed to push me to take the leap. 

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@schnappsy wrote:

I find it interesting that not one Comcast employee could take the time to post in this forum to let people know what is going on and that it’s a national issue. Wouldn’t you all have accepted that answer and not flooded the forum with comments? Just a few minutes of time would have made a huge difference. 

 

Another thing, why should I have to call Comcast and spend 30-60 minutes on the phone trying to get a $5 credit? My time is worth more than $5 an hour. They know the issues were all over the country. Do the right thing and for heaven’s sake, do your job. No need to get customers whipped into a frenzy for something that could have been answered here. 

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Déjà vu all over again.  Same pattern of poor communication that we saw when the ability to set a recording via the Stream app was removed back in Nov 2017.  Most customers probably don't even know these forums exist.  Just think of the hours that were unnecessarily wasted by users researching that issue when a simple email or text message could have been issued.  My $.02 ...

Being in Comcasts backyard You probably have it the worst. 🙂 

We're having the same issue the past few days. Anyone have the answer? I don't see it in this thread.

@Gkoetzner, 

This is affecting multiple regions within our service footprint. We will provide more updates as they become available. 

I am also having issue with freezing and volume issues on recordings

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@kjakubowsk wrote:

It seems to be fine now in Chicago.  However, everything that I recorded yesterday no longer plays (even off the cloud).  It now forces me to On-Demand for everything that I recorded which means watching commercials with it.

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FYI if you setup a 30 second skip button on your remote, you can use it to skip commercials in On Demand programs as well.

It started yesterday for me.  It took me a ridiculous amount of time to watch a one-hour show because I had to keep backing it up to try to get all the dialog.  In some cases, it just skipped right through scenes.  I thought it was my DVR & was planning on swapping it for a new one.