recording deleted from DVR even though not over limit

Question

So today when I got home from work I checked the DVR and noticed that my 6 oldest recordings had been deleted even though I was not over my 20 hour limit. I did notice in the last day or two that the %full indicator has been fluctuating and giving displaying inaccurate numbers. Any way to get these recordings back? They should not have been deleted.

XfinityThomasD · Answer

JamesH1 Thanks for posting on our Community Forums. For the recordings in question, were they recorded almost or over a year ago? There is a setting for the recordings that would auto-delete them after a year, but we can run through some steps to see if they are able to be recovered.

XfinityEmilyB · Answer

@JamesH1 Thank you for working with my team on the community forum. We are available here every day, so please reach out if you ever need anything in the future. You can also manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!

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JamesH1

recording deleted from DVR even though not over limit

XfinityThomasD

XfinityEmilyB

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