Visitor
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1 Message
Recording conflicts, why am I suddenly only able to record 2 at once
After years of no problem recording 6 shows at once, I added new x1 dvr box to another TV, new ultimate TV package and suddenly getting "recording conflicts" and only able to record 2 at once. What's up with that, my account/bill
shows ultimate TV has dvr service "included" in package. It's a definite upgrade so I would assume I'd get at least the same ability to record 6 at once and not be charged more for a service already included. Already done refresh, no change. Help please.
XfinityThomasD
Official Employee
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1.2K Messages
3 years ago
@user_2c8a1c I'm sorry to hear that you are having some trouble recording multiple programs at once after making this change. I'd be happy to help look further into the account for you. Please return to our direct message so we can look closer at the account. Thank you!
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user_1bef52
Visitor
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1 Message
3 years ago
Was your issue fixed? I did system refreshes and reboots and everything is plugged in etc. I'm having same issue. There is no screen to delete recording conflicts which is a major flaw. Also it keeps trying to record same program on every channel it's on, including one I do not subscribe. So for example I record all Cub games, this stupid thing tries to record 84, 672 and 3005. 3005 is a subscription. Stop it! Finally got a real person and an hour and a half later I stuck a pencil in my eye and that didn't help either.
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