Visitor
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1 Message
Recording Conflicts - I can't record more that two shows at the same time. I should be able to record six.
I have an ARRIS Xi6A box. Your web site claims that I can record up to six programs at once. I am running into constant recording conflicts. It appears that I can only record two at I time. The other recordings show as "Recording Conflict". I went to you Xfinity store in Dover Delaware. They were no help at all. They suggested I call Xfinity technical support. I have tried calling several different Xfinity phone numbers and I can't get past the automated attendant. Also, your Xfinity Assistant which is AI driven and I can't get anywhere with that. How do I get help from a real technical person? Or, is my problem that I don't have the right service? I have tried the Xfinity app. That's no help either. I logged onto my Xfinity web account. When I try to access my account details to see exactly what I'm paying for, I get a message that you can't access that information right now along with a phone number to call. All the attendant did was tell me to go on the web site. This is at least the third time I have tried to get information on my account via the Xfinity web site and it's not available. Very frustrating.
XfinitySean
Official Employee
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314 Messages
19 days ago
Hi there user_ucdyia, thanks for reaching out through our community forums! Sorry that you're running into issues with your recordings and that you haven't been able to access your account info. You may need to have the DVR service added to your plan to allow six simultaneous recordings. You're in the right place for help, and our team of experts would be more than happy to look over the account to see what might be going wrong! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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