Recording conflict

I am getting DVR recording conflict with schedule series. Only have 11% usage.
Programs with conflict are Warriors basketball live games, Ancient Alien, Gold Rush. Recordings are stopping and starting on time. I have chatted with multiple agents, several disconnects and one asked that I exchange my box. None of these helped

Responses

XfinityKrista

Official Employee

•

1.5K Messages

10 months ago

Hello @user_yqcuwx, thank you for taking the time to reach out on social media. I understand your concern with the recording conflict, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_u5pngb

1 Message

i have looked high and low but cannot find the direct messaging icon. Still have not resolved the recording confict issue. Cannot record more than one program at the same time without "Recording Conflict"

10 months ago

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X1

user_yqcuwx

Recording conflict

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