Recording conflict and Upcoming episodes issue

Because I have more faith in the general public than any entity at Xfinity, I'm hoping someone, somewhere has a solution to either problem. 

**NO I DO NOT NEED AN XFINITY TECH TO COME TO MY HOME AND I DO NOT NEED TO RESET MY BOX OR FOLLOW YOUR 10 STEPS TO REFRESHING MY BOX**

1. "Upcoming Episodes" on my main TV with the X1 box does NOT show anything for any show.  It just stopped a few months ago.  So to see any "upcoming episodes", I might want to record, I have to go into the phone app and tell it to record.

2. "Recording Conflict"...I have NEVER had this issue until I signed a new contract.  Mind you, I was told my DVR was NOT changed.  I will have 3 shows recording on a Sunday, but if 2 of the shows are at the same time but DIFFERENT channels, it will NOT record one of them.  Really...2 shows??  If nothing changed with my DVR why can I not record several shows at once?  What's the limit as I used to have 6 shows on some days, majority at the same time, all record without error?

Both of these issues are ongoing for a few months now and to no avail.  Every "agent" wants you to do a million steps to then tell you "we'll send a tech out."  I don't need a [Edited: "Language"] tech.  I am a tech.  The issue is on the Xfinity side.  A couple other people on here have said they were told to get a new box and that does NOT help either.  Why in [Edited: "Language"] am I paying so much money for inferior service?  Jokes on me no doubt.  I'm ready to drop Xfinity altogether.  EXTREMELY ANNOYED.