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user_vuo6x3
1st Topic

3 Messages

Wednesday, October 4th, 2023 1:48 AM

Closed

Recording changes

When I set up certain recordings, Comcast changes the recording. Although I live in Mass, I live much closer to Providence so I watch their channels. When I set up Providence RI CBS, which seems to be the only one I have issues with, the recording switches to Boston CBS which is blocked since my area follows Providence. How do I block Boston CBS so I can record the shows and not being able to see it without the block message show up instead? It's such a headache. Thank you for any help you can give

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Updated 

1 year ago

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ThatDonGuy

Problem Solver

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793 Messages

1 year ago

Somebody else had a similar problem. Try this:
1. In the guide, go to the program you want to record, on the channel you want to record; I assume there is already a recording set up for it there, so modify the recording.

2. On the options window, where it says "Channels", change it to record only that channel (the other two options should be "HD Preferred" and "SD Preferred").

3. Click "Confirm" to save the change.

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user_vuo6x3

3 Messages

I have tried recording from guide and by app. There is nothing on both about the channel, only choose between HD and SD. There was an issue with Boston channel where they lost their contract with CBS a few years ago, so assuming that's the problem too. Thank you though. Going to give Comcast a call to see if they can block from the line, which is another option I found. 

1 year ago

0

XfinityRichard

Official Employee

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1.4K Messages

Hi there. @user_vuo6x3 Thank you for taking the time out of your day to reach out to us regarding your recording concerns. I'm truly sorry for the inconvience this is causing you, I know how frustrating this can be for you. Have you been able to get assistance with your recording issues you are experiencing?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

user_vuo6x3

3 Messages

@XfinityRichard​ I spent an hour on the phone with Comcast. Alexi fixed part of the problem with one of the shows and put it for only channel 12 Providence, but the other show only worked for a week and it's back to being blocked on Boston channel. You need to fix what people put for recordings and have it stay and not switch it around. I know I'm not the only one with this issue. In my region we know some programs are blocked by Boston which is why we program Providence, which was set up that way in the first place by Comcast. You need to do better and fix it. We're paying a small fortune on cable and can't even get the shows we want recorded.

1 year ago

0

XfinityDilary

Official Employee

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1.8K Messages

Thanks for the additional information, @user_vuo6x3. We'd like to take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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