Visitor
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6 Messages
"Record isn't available. Channel subscription required to record channel."
That is the message I am getting when trying to record many channels (e.g. ESPN, Bravo, HGTV, TLC, etc.,etc.) I do subscribe to these channels and can watch them live. Series recording requests for these channels also fail to record. Also, I noticed that the same channels have disappeared from the "Free to me." section of the TV Guide. System Refresh, Restarting and unplugging have not solved the issue. I need help, please!
XfinityVictor
Official Employee
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892 Messages
1 year ago
@user_bf0a9b Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityKrista
Official Employee
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1.5K Messages
1 year ago
We're so happy to hear it's working for you now and appreciate you taking the time to work with us.
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