2 Messages
Recent street upgrade/maintenance resulting in random X1 video pixelization
The xfinity service in my area was recently upgraded/maintained according to the outages I experienced and email notifications i received. Now that the work has been completed, I've noticed several of my TVs are now experiencing random, momentary pixelization. This was not an issue prior to the street maintenance. I've checked that all the cables are properly installed, power cycled all the equipment. What else can I try?
XfinityRaul
Official Employee
•
1.9K Messages
23 days ago
Hello, @user_e76y01. Thanks for making us aware you're experiencing pixelated issues after a recent maintenance work was done in your area. I appreciate you troubleshooting on your own by checking the cables and even power cycling the equipment. Have you by any chance tried resetting the cable box(s) by using the Xfinity app?
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